Patient Education - Getting Started
Caveat lector: A word of caution regarding medical information
on the internet
the present age, there is no lack of available information. Good and reliable information,
however, remains difficult to find. This statement is most true of medical information on
the web. Most of the publicly accessible medical information on the web suffers from one
or more of the following critical flaws:
- Lack of evidence base – information does not accurately reflect or derive from
current scientific literature
- Lack of adequate context – insufficient background information or perspective provided,
making interpretation of material difficult
- Excessive use of jargon – wording of material is unnecessarily complicated, restricting
understanding by persons without medical training
- Bias due to financial interests
Of these, problem #4, bias, is likely the most pervasive. The unfortunate reality is that
the people and organizations with the most powerful incentives to publish on the web are
those that stand to gain financially from your medical decisions. Thus,
a significant portion of available medical “information” is actually a form of
advertising by commercial entities (hence the suffix “.com”).
Where can unbiased information be found?
Several nationally-based, non-profit professional and governmental organizations support
websites containing publicly available expert summary statements and guidelines. These documents,
though technically worded, are based on scientific literature and are significantly less
subject to bias than commercial material. Go to these
A small number of reputable patient-driven organizations publish medical information on
the web. This literature has the advantage of being highly readable. Go
The Institute for Clinical Systems Improvement (ICSI) is an independent, non-profit organization
committed to improving health care quality. ICSI publishes care guidelines for patients and
also recommends medical information websites that have been evaluated for accuracy and readability.
Go to these
How can the quality of medical research be evaluated?
The knowledge we gain from medical research is far from perfect. Depending on their
design, studies are vulnerable to different types and amounts of error.
Flawed research studies have led to major reversals of medical opinion in fields such
as vascular surgery (1), women’s health (2, 3), and others. In some cases, the reversals
have been sufficiently dramatic to cause the public to lose faith in medical science’s
ability to provide clear answers, even to seemingly straightforward questions.
Medical science must be studied with a healthy sense of skepticism. Reputable scientific
journals subject new research articles to a process of peer review (reading and critique
by experts in the field) prior to publication. This affords some degree of safeguarding against
study flaws, bias, and fraud. However, the system is far from perfect, as demonstrated by
recent fraudulent publications in stem cell research (4).
The Institute for Clinical Systems Improvement has published an evidence grading system
for use in evaluating the quality of research studies:
Similar systems have been used in the creation of consensus statements and practice guidelines,
such as the ones discussed above. It follows that medical recommendations are only as strong
(or weak) as the research studies on which they are founded.
How can I access the original medical literature?
The best place to go for reliable information in the internet age is the same resource
people have been using for centuries: the library. The National Library of Medicine
(NLM) and NIH jointly provide a service called PubMed, which allows the public to search
the primary (original) medical literature and read articles in abstract (abbreviated) format:
Similar search results can be achieved with Google Scholar ™, which has a more user-friendly
Persons without medical training may find navigating original articles overwhelming. Nonetheless,
it is essential that all material you read make reference to the primary medical
literature – otherwise, you have absolutely no way to gauge its accuracy. For
all you know, it may be completely false and misleading
How can I make sense out of all of this?
- Be skeptical. Assume that all medical information you read is false
until proven otherwise.
- Investigate people’s motives. Pharmaceutical companies, medical
device manufacturers, and other private/commercial medical enterprises (“.com”s)
are all trying to sell you something. Ask yourself whether their product or service will
actually help you or merely enrich them.
- Make sure that the material you are reading is based on hard facts,
i.e. the primary medical literature.
- See a doctor. Though patients are increasingly well informed, there
is still no substitute for a face-to-face conversation with a physician you trust. Doctors
are trained to make decisions based on medical science, and they are the only ones capable
of recommending care that specifically applies to you.
Biased websites: "Riddle me this…"
A classic riddle involves a traveler that comes to a fork in the road, where only one
path is correct. The traveler is confronted by two identical-appearing guards: one that always
tells the truth, and one that always lies. The clever traveler is able to devise a single
question that, when asked of either guard, reveals the correct path. See the answer
The riddle illustrates one obvious point (that uniformly truthful sources are informative)
and one non-obvious point (that uniformly false sources are also informative, i.e. they can
be disregarded). If one were to substitute two guards that are sometimes truthful and sometimes
not, finding the correct path would become impossible.
Websites with the greatest potential to mislead, therefore, are those that contain a mixture
of accurate and biased information. This is well known to the authors of such sites, who
may deliberately intersperse truth and salesmanship to create a "smoke-screen" that
keeps the reader off balance.
Patient education: our priority
We were motivated to design this portion of our site because of our patients – many
highly educated professionals who struggled to make sense of medical information on the internet.
On a daily basis, we try to provide clarification where patients have been misled by biased
literature. We hope that you, the intelligent reader, will critically examine all medical
websites that you see… including ours.
More on healthy web surfing from the U.S. National Library of Medicine and the National
Institutes of Health:
Continue on to disease information page
1. Tu JV, Hannan EL, Anderson GM, et al. The fall and rise of carotid
endarterectomy in the United States and Canada. N Engl J Med. 1998;339(20):1441-7.
2. Enserink M. Women's health. The vanishing promises of hormone replacement. Science.
3. Michels KB, Manson JE. Postmenopausal hormone therapy: a reversal
of fortune. Circulation. 2003;107(14):1830-3.
4. Kennedy D. Editorial retraction. Science. 2006;311(5759):335.
The material on this page is solely for educational purposes and not intended to serve
as medical advice.